Privacy Policy

1. Introduction

Epoch is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our watch repair services or visit our website.

We comply with the Personal Data Protection Act of Taiwan (PDPA) and maintain strict standards for data handling. If you have questions about this policy, please contact us at [email protected]

2. Information We Collect

2.1 Personal Information

When you engage our services, we collect:

• Name and contact information (email address, phone number, mailing address)
• Watch details (brand, model, serial number, service history)
• Service preferences and communication history
• Payment information processed through secure third-party processors

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring URLs)
• Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To perform watch repair and restoration services you have requested
• Communication: To contact you regarding service status, appointments, and inquiries
• Documentation: To maintain service records and photographic documentation of restoration work
• Payment Processing: To process transactions and prevent fraudulent activity
• Website Improvement: To analyze usage patterns and enhance user experience
• Legal Compliance: To comply with applicable laws and respond to legal requests

We will not use your personal data for purposes beyond those stated without obtaining your explicit consent.

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Legitimate Interest: Operating our business, improving services, and preventing fraud
• Legal Obligation: Compliance with Taiwan tax, accounting, and business regulations
• Consent: For marketing communications and optional data uses (you may withdraw consent at any time)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors, shipping companies, and IT service providers under strict confidentiality agreements
• Parts Suppliers: When necessary to source specific watch components (only watch specifications, not personal contact information)
• Legal Authorities: When required by Taiwan law or to protect our legal rights

All third parties are contractually bound to protect your data and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Secure server infrastructure with encryption for data transmission
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and updates
• Physical security measures for our premises where client watches and records are stored

While we strive to protect your data, no method of electronic storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Service Records: Maintained for seven years to comply with Taiwan business record requirements and provide future service reference
• Contact Information: Retained while you remain an active client or until you request deletion
• Marketing Data: Retained until you opt out or request deletion
• Website Analytics: Typically retained for 24 months

After retention periods expire, data is securely deleted or anonymized.

8. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

• Access: Request a copy of personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Data Portability: Receive your data in a structured, commonly used format
• Object: Object to processing of your personal data for certain purposes
• Withdraw Consent: Withdraw previously given consent for data processing
• Lodge Complaint: File a complaint with Taiwan's National Development Council if you believe your rights have been violated

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about what cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to the address you have provided. The "Last Updated" date at the top indicates when this policy was last revised.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: