Client Experiences

My grandfather's Omega stopped running after I dropped it getting out of a taxi. Han spent nearly thirty minutes just examining it before explaining what he found — the balance staff had shifted. The shock system repair took four days, and when I picked it up, he walked me through photographs showing exactly what had been adjusted. It's been keeping excellent time for three weeks now.

I brought my Rolex Datejust in for a full service after wearing it daily for six years. The timeline was longer than the authorized dealer quoted, but Tian kept me updated every week with progress photos. When I collected it, the movement looked pristine under the loupe they provided. Three weeks later, it's still running within two seconds per day. Worth the wait.

Han was honest about what my vintage Seiko needed. He didn't recommend polishing the case, explaining it would remove too much material given the existing wear. The service focused on the movement, which now runs smoothly. The only small issue was the timeline extending by a week when parts took longer to arrive, but they communicated this promptly.

The legacy restoration for my father's Patek Philippe was handled with remarkable care. We had two consultation sessions where Han asked detailed questions about the watch's history and what we hoped to preserve. The twelve-week timeline allowed proper sourcing of period-correct parts. The documentation folder they provided is comprehensive enough that future watchmakers will understand exactly what was done.

I appreciated the straightforward assessment. My IWC Portuguese needed a full service, and they explained that achieving chronometer precision wasn't realistic given the movement's age, but stable daily performance was very achievable. That's exactly what they delivered. The watch now runs consistently at plus four seconds per day, which I find perfectly acceptable for a twenty-year-old caliber.

Brought in a Longines that hadn't been serviced in probably fifteen years. Mei Lin handled the case restoration while Han worked on the movement. They kept the original patina on the dial as we discussed, only addressing the mechanical issues. The three-week turnaround was exactly as quoted. Very satisfied with the transparent communication throughout.